Cancellations & Exchanges
Slight irregularities, if any, in the weave, prints or embroidery are not defects; rather they are due to the fact that the fabric is hand printed/hand woven/hand embroidered/hand painted. Hand printed or hand tie-dyed products may have slight mismatch in prints, color spills and other errors introduced due to virtue of being hand printed. Do note that such issues add to the beauty of anything handmade. All products are thoroughly checked by us before shipping and we have a robust Q.C process in place.
While we try our best to capture the real color tones as close as possible and our photographs are all in natural lighting, there might be variations in the actual products w.r.t the images, as these are digital images and there is a dependency on the device you use to view the images and the lighting at any point of time. Further digital images may not capture minute color tones, shot or dual or mixed shades and granular aspects of the fabric as a human eye can.
Refund or exchange of any product on grounds of color variations and granular aspects will not be possible. Please feel free to enquire about any clarifications you may need on color, fabric, texture, weight of the product, dimensions, thread count or any other aspects which are of key importance to you. Kindly read the details accompanying each image and if any query, please do not hesitate to ask for clarifications before deciding to buy. Most importantly, please avoid impulsive booking.
Once your order is shipped, tracking details of the same will be shared with you. You have to track your shipment thereafter. In case you do not receive the shipment within expected timelines, please get in touch with us.
While we ensure that the shipments are dispatched within two business days after payment (for orders that do not require customisation), actual delivery depends on the postal services/courier services. While the shipments usually get delivered earlier than or within expected timelines, there can be rare exceptions and outliers at times, (especially in case of international shipments) due to connecting flights/airline and cargo issues/delay in customs clearance/ holiday or festive
season/natural calamities like floods or events such as strikes etc. which is beyond our control.
Do note that customs clearance time varies from country to country and at times on other factors too, which even the postal or courier agency cannot foresee. We seek your cooperation and understanding in such situations.Studio Virupa shall not be liable for any delay in delivery by the Post office/courier agency.
At the time of delivery, if you find the package tampered with, kindly do not accept the shipment. If you have accepted the shipment, it will be deemed as received by you in good condition
Please exercise utmost care while opening the package. Please do not use sharp instruments to open the package, as you might unintentionally damage the fabric while doing so.
In case of delivery failure due to incorrect/incomplete address provided by you or return of shipment to Studio Virupa by the shipping/delivery agency due to your unavailability to receive the shipment at your shipping address – any extra cost incurred by studio virupa to redespatch the shipment to you, will be payable by you.
No returns; no refunds; no exchanges please, except in cases where an incorrect product has been shipped to you. In such cases, ONLY AFTER we check and confirm that the product shipped was incorrect, please return the incorrectly shipped product in the same way as they were shipped to you and retain the original packing; also kindly note that the product(s) should be
unused and not modified in any way (fall/picot done/blouse fabric cut/blouse stitched etc – will not be accepted). In the said case where refund is approved by us, please note that the refund will be possible only to a bank account based in India. We will not provide refund to any overseas accounts. The refund shall not include bank transfer charges or other transactional charges which you may have borne while purchasing the product. Cost of shipping such products back to us has
to be borne by you. The decision for any credits will be solely at the discretion of Studio Virupa
Washing instructions: Hand wash / Dry cleaning
Last but not the least kindly note that our prices are fixed; please do not bargain or ask for a discount.
Thank you and we wish you an enjoyable shopping experience at Studio Virupa!
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